Testing Remote Desktop connectivity for cloud-hosted environments provided by K2

  • 19 January 2023
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PRODUCT: K2 Cloud
 

K2 may provide online" cloud-hosted virtual K2 environments for training events product evaluation product testing or other short-term requirements ("events"). These K2-provided virtual environments are hosted on a cloud service (Microsoft Azure) which is exposed through the internet. Users normally access these hosted virtual environments using the Microsoft Remote Desktop connection tool.

 

This article describes how you can test whether a computer and the underlying network infrastructure is configured correctly to allow the remote desktop connection tool to work with these cloud-hosted environments. K2 provides a dedicated cloud environment that is used exclusively for testing Remote Desktop connectivity and you will be connecting to this Test environment to perform the tests.

 
If needed you may download a more comprehensive guide for testing the RDP connections:
Testing Remote Desktop Connectivity (Full Guide).
The full guide contains instructions for manual tests troubleshooting steps information for network administrators and alternative approaches. If the Quick Test described below does not work for you please download the full guide for additional instructions and help.
  

Important notes about the tests you are about to perform

 
  • These tests will only verify that the computer and network are set up correctly for Remote Desktop Connections to work with the infrastructure used for the K2-provided virtual environments. You will be connecting to a dedicated Test-only environment to perform the tests. The virtual environment used during the event is a different environment and may not be available until that event starts.   You will receive the connection information to connect to your dedicated virtual environment before the event starts.
  • Your virtual environment will have a different IP address and DNS name than the Test environment that you will use to perform the connectivity tests. If your network administrator needs to make firewall exceptions based on IP address/DNS name please ask them to review the Network Administrator Notes section of the Testing Remote Desktop Connectivity (Full Guide)
  • If you use a different computer or different network during the Event you may need to perform these tests again to verify that the other computer/network can connect successfully.
  • We will use Microsoft Remote Desktop Connection to connect to the virtual environment both for the tests and during the Event.  You should have Remote Desktop Connection installed and operational on your computer before attempting these tests. If you are not using Microsoft Windows you may need to download the appropriate client application for your operating system. Note that the Remote Desktop Connection tool is not provided or supported by K2. 
  • The Screenshots provided may not exactly match the screens on your machine but the steps should be the same.
 

Quick Test

  1. To test whether a computer will be able to connect to a K2-provided cloud-hosted instance on the internet please download the K2RDPTest.rdp connection file in the Downloads section above. (If .rdp file downloads are prohibited in your environment please download the Testing Remote Desktop Connectivity (Full Guide) from the Downloads section and follow the instructions under the Manual Test heading in the document.)
  2. When downloading the .rdp file you will be prompted to save the file or open the file. You may select either option: “Open With” will automatically open the connection or alternatively you may save the file to a location on your computer and then double-click the saved .rdp file to open the Remote Desktop Connection.
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  3. After opening the RDP file you may see a login dialog box. If the security dialog box is shown   you may log on to the test environment using the following credentials:
    Username: DenallixK2RDPTest
    Password: K2pass!
    (password is case sensitive)
  4. Once the .rdp file is opened you will be prompted to connect to the environment. Click Connect or OK to connect the remote server. You may be presented with security warning dialog boxes similar to the ones below. You may click Connect to accept the security warning (The hosted environment is safe to connect to)

 


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