Code Fix: The PDF control does not create the PDF file successfully in some instances

  • 16 February 2021
  • 0 replies
  • 3 views

 

Code Fix: The PDF control does not create the PDF file successfully in some instances

KB002788

PRODUCT
K2 Five 5.0
K2 Five (5.0) September 2018 Cumulative Update
K2 Five (5.0) September 2018 Cumulative Update Fix Pack 6
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When you have a view or form with a PDF control to create PDF files and run many workflow instances, some of the PDF files do not create successfully. Only a small margin on the left of the page is generated instead of the full page in the file.

Resolution

  1. Ensure you have K2 Five (5.0) installed.
  2. Download and Install the K2 Five (5.0) September 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 Five (5.0) September 2018 Cumulative Update FP05 from K2 Partner and Customer Portal.
  4. Install the K2 Five (5.0) September 2018 Cumulative Update FP05 to apply the fix.
  5. It is recommended to refresh the browser cache.
  6. The fix will only be applied to new PDF files created.

 


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