Code Fix: The K2 Host Server service becomes unresponsive and cannot be restarted

  • 16 February 2021
  • 0 replies
  • 2 views

 

Code Fix: The K2 Host Server service becomes unresponsive and cannot be restarted

KB002978

PRODUCT
K2 blackpearl 4.7
K2 4.7 March 2018 Cumulative Update
K2 4.7 March 2018 Cumulative Update Fix Pack 39
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

At random points during the day, the K2 Host Server becomes unresponsive and cannot be restarted. During this time K2 cannot be used in any way.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 4.7 March 2018 Cumulative Update FP39 from K2 Partner and Customer Portal.
  4. Install the K2 4.7 March 2018 Cumulative Update FP39 to apply the fix.

 


0 replies

Be the first to reply!

Reply