Code Fix: Workflow Reports display different totals for Activity Instances
KB003553
PRODUCTK2 Five 5.2 to 5.4
K2 Five (5.2) May 2019 Cumulative Update to K2 Five (5.3) April 2020 Cumulative Update
K2 Five (5.3) April 2020 Cumulative Update Fix Pack 10 to K2 Five (5.2) May 2019 Cumulative Update Fix Pack 43
Issue Description
The Active Instance Chart control and the K2 Management Site Workflow Report dashboard display different totals for Activity Instances for the same reporting period.
Resolution
The fix is available in the following K2 versions:
| K2 4.7 December 2019 Cumulative Update | K2 Five (5.0) December 2019 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) April 2020 Cumulative Update | K2 Platform Classic(5.4) |
|---|---|---|---|---|---|
| X | X | X | Fix Pack 43 | Fix Pack 10 | Fix Pack 2 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to refresh the browser cache.
Considerations
The Activity Instance Chart control reports on ALL workflow statuses and not only workflows in Active or Running state. This means that in some instances the totals may not align with other reports.
