Code Fix: An error occurs when you manually run the K2 Configuration Analysis
KB003563
PRODUCT
Issue Description
After upgrading from K2 4.7 to K2 Platform Classic (5.4) and you run the K2 Configuration Analysis from the start menu, an error occurs.
Error Message
The following error shows in the Configuration Analysis window: “[Install directory]SetupHost ServerBin does not exist”.
Resolution
The fix is available in the following K2 versions:
K2 4.7 December 2019 Cumulative Update | K2 Five (5.0) December 2019 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) April 2020 Cumulative Update | K2 Platform Classic(5.4) |
---|---|---|---|---|---|
X | X | X | X | X | Fix Pack 4 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.