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Hotfix: Timeout Expired Message when Searching a Large List of Process Instances

KB Number:KB000424
Date Published:8/2/2009 12:00:00 AM
Date Modified:8/2/2009 12:00:00 AM

Introduction

When searching a large list of process instances (approximately 100 or more) in the K2 Workspace Management Console - Manage Process Instances page, an error may occur giving a 'timeout expired' message indicating that there are no pool connections available.

Error Scenario Steps

Note: The steps below describe one scenario under which this error may occur. They are simplified and not all steps are shown or described.
  1. Create 100 active process instances
  2. Navigate to the K2 Workspace Management Console "Manage Process Instances" Page.
  3. Refresh the list a couple of times using the Search Button

Error Message

The following error message relates to this issue:
  • “Failed to return Process Instance Data Table: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.”

Error Resolution

This Hotfix is contained within the latest K2 blackpearl 0807 Update. Install the update package to resolve the error.

The latest K2 blackpearl 0807 Update is available as an independent installation package which can be found here: https://portal.k2.com/downloads/bp/default.aspx

Note: This is a "FAST PUBLISH" article created directly from within the K2 support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
 
   
   
 
PRODUCT
K2 blackpearl
SEE ALSO
APPLIES TO
K2 Workspace
Management Console
K2 blackpearl 0807 4.8210.1.x
K2 blackpearl 0807 4.8210.2.0