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Hotfix: Experiencing time out problems on an ad-hoc basis when opening the Process Portal site

KB Number:KB000455
Date Published:9/4/2009 8:42:22 AM
Date Modified:9/4/2009 8:42:22 AM

Introduction

Experiencing time out problems on an ad-hoc basis when opening the Process Portal site. Multiple calls are being made to the K2 server to retrieve the same set of results.

Error Scenario Steps

Note: The steps below describe one scenario under which this error may occur. The steps below are simplified and not all the steps will be shown or described.
This issue is environment specific and occurs on an ad-hoc basis

Error Messages

The following error messages relate to this issue:
  • Time out errors

Error Resolution

This Hotfix is contained within the latest K2 blackpoint 0902 Update. Install the update package to resolve the error.

The latest K2 blackpoint 0902 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/k2blackpoint/Default.aspx

Note: This is a "FAST PUBLISH" article created directly from within the K2 support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
 
   
   
 
PRODUCT
K2 blackpoint
SEE ALSO
APPLIES TO
K2 blackpoint