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Word Document - Troubleshooting Error Codes for Word Document Conversion Issues

Troubleshooting Error Codes for Word Document Conversion Issues

A common challenge when troubleshooting Word Document Conversion issues is when the client receives error code messages with no additional detail. There is, however, additional error detail in the SharePoint Database Server.

To find the matching error message, do the following:

  1. On your SharePoint Database Server, find the Word Automation database. If it was created by default, it would be named something like WordAutomationServices_7a95f9714da6478ca60a03173db67eb6
  2. Open the Items table, look for the relevant item and check the errorCode column.
  3. Compare the error code to the table below, or follow this link: http://msdn.microsoft.com/en-us/library/ff512774.aspx
ConversionItemInfo.ErrorCode Number ConversionItemInfo.ErrorMessage String Related Event ID
131174 “The file could not be converted; it may be corrupt or otherwise invalid. Please try opening the file in Microsoft Word, resaving it, and then resubmitting the file for conversion. If this does not resolve the issue, contact your system administrator.” N/A
131173 “There was an internal error with the system. Please contact your system administrator.” N/A
131179 "The file is protected by Information Rights Management (IRM). To convert the file on the server, any IRM protection must be removed in Microsoft Word."
131181 "The file type is currently blocked by the system administrator." N/A
131182 "The file type is not supported by Word Automation Services." N/A
131183 "The 3rd party PDF converter failed. Please contact your system administrator." 8004
131184 "The 3rd party XPS converter failed. Please contact your system administrator." 8005
6 "The file could not be downloaded from the input library due to a technical problem. Please contact your system administrator." 1001
2 "The file could not be downloaded from the SharePoint library because the user's permissions have recently changed. Please contact your system administrator to determine how adequate permissions can be restored." N/A
3 "The file could not be downloaded from the input library because the supplied user permissions expired before the file could be retrieved. This likely indicates that the system is under heavy load. Please try resubmitting the job, and contact your system administrator if the error reoccurs." N/A
7 "The file converted successfully, but the output file could not be uploaded to the SharePoint library due to a technical problem. Please contact your system administrator for additional support." 1001
4 "The file converted successfully, but the output file could not be uploaded to the output SharePoint library because the user's permissions have recently changed. Please contact your system administrator to determine how adequate permissions can be restored." N/A
5 "The file converted successfully, but could not be uploaded to the output library because the supplied user permissions expired before the file could be uploaded. This likely indicates that the system is under heavy load. Please try resubmitting the job, and contact your system administrator if the error reoccurs." N/A
1 "The input file could not be found in the SharePoint library. Check that the file still exists and resubmit the file for conversion." N/A
131070 "The conversion failed because of a service configuration problem. Please contact your system administrator." N/A
65545 "The file could not be converted; it may be corrupt or otherwise invalid (the conversion process stopped responding). Please try opening the file in Microsoft Word, resaving it, and then resubmitting the file for conversion. If this does not resolve the issue, contact your system administrator." N/A
65543 "The file could not be converted; it may be corrupt or otherwise invalid (the conversion process failed). Please try opening the file in Microsoft Word, resaving it, and then resubmitting the file for conversion. If this does not resolve the issue, contact your system administrator." N/A
65544 "The file could not be converted; it may be corrupt or otherwise invalid (the conversion process crashed). Please try opening the file in Microsoft Word, resaving it, and then resubmitting the file for conversion. If this does not resolve the issue, contact your system administrator." N/A
131074 "The conversion failed for unknown reasons. Please contact your system administrator." N/A
65538 "The conversion failed because of a service configuration problem. Please contact your system administrator." N/A
131185 "The Word 97-2003 document scan failed when trying to open this file; it may be corrupt or otherwise invalid." N/A
131186 "This document could not be converted because it contains ActiveX controls. This document must be converted using Microsoft Word." N/A

 

 


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