Troubleshooting K2 Designer for Visio Integration
KB000190
PRODUCTK2 blackpearl
TAGSDeployment
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Introduction |
The K2 Designer for Visio is a process designer built on top of Microsoft Office Visio 2007. If the K2 Designer for Visio does not appear in Visio after installing the K2 product, there are several steps to check to get the K2 Designer for Visio working properly. |
SymptomsTo determine whether the K2 Designer for Visio has been installed, do the following:
If you do not see the K2 Designer for Visio Add-in, then check for the following situations:
These checks are detailed in the next sections. Things to CheckInstallation DependenciesEnsure that the following prerequisites were installed prior to attempting the K2 Designer for Visio.
The order of installation is important, and should be performed in the following order:
Visio Trust CenterWhen the above steps do not enable the K2 Designer for Visio to appear in Microsoft Office Visio, the following steps can be done to ensure that the components are available.
Further Troubleshooting StepsIf the above steps do not work, ensure that the prerequisites have been installed first and then attempt the following:
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