Code Fix: After applying KB000450, the Uninstall from Add/Remove Programs shows the incorrect version message
Introduction
Error Scenario Steps
Note: The steps below describe one scenario under which this error may occur. The steps below are simplified and not all the steps will be shown or described. |
- Apply K2 blackpearl 0807 (4.8210.2.450) KB000450 to an existing K2 blackpearl 0807 (4.8210.2.370) environment
- Open Add remove programs
- Select K2 blackpearl 0807 (4.8210.2.0)
- Click on Uninstall
- The 'Products installed' error message will appear
Error Messages
The following error message applies to this article:
- K2 blackpearl 0807 (4.8210.3.0) cannot be used to upgrade an existing K2 blackpearl 0807 installation. Please use K2 blackpearl 0807 Update (4.8210.2.450) KB000450 to update your environment.
Error Resolution
This Hotfix is contained within the latest K2 blackpearl 0807 Update. Install the update package to resolve the error.
The latest K2 blackpearl 0807 Update is available as an independent installation package which can be found here: https://portal.k2.com/downloads/bp/default.aspx