Known Issue: The K2 blackpearl for SharePoint page displays incorrectly in a SharePoint on-premises environment

  • 16 February 2021
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Known Issue: The K2 blackpearl for SharePoint page displays incorrectly in a SharePoint on-premises environment

KB001692

PRODUCT
K2 blackpearl 4.6.7 to 4.6.9
BASED ON
K2 blackpearl 4.6.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue: If there is a second site collection on a Web Application on a SharePoint on-premises environment, the K2 App will have a dependency on a Root Site Collection. If there is no Root Site Collection or the existing Root Site Collection is deleted the K2 blackpearl for SharePoint page will not display correctly. The K2 blackpearl for SharePoint link can be clicked on from the SharePoint navigation pane and the page will open but the display will be incorrect as shown below:

 

Image

Note: In an Office 365 environment this issue is not currently experienced as you cannot access a secondary site collection if there is no Root Site Collection.

 

 

Resolution:

  1. Create a site collection at the root level of the SharePoint web Application.
  2. Browse to the required site collection and open the K2 for SharePoint App.

 


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