Code Fix: The K2 blackpearl service stops unexpectedly when SmartObjects are executed

  • 16 February 2021
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Code Fix: The K2 blackpearl service stops unexpectedly when SmartObjects are executed

KB001813

PRODUCT
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description
The K2 blackpearl service stops intermittently on the execution of SmartObjects, no errors are logged.


Cause
The issue was caused by the K2 Transaction Rollbacks which did not function correctly.
 

 

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Install the K2 4.7 February 2017 Cumulative Update.
  3. Get the K2 4.7 February 2017 Cumulative Update FP1 from Regional Support.
  4. Install K2 4.7 February 2017 Cumulative Update FP1 to apply the fix.

 

 


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