Code Fix: The list of managed users is not returned on the Manager Worklist
KB001871
PRODUCTK2 blackpearl 4.7
LEGACY/ARCHIVED CONTENT
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Issue Description
When the Managed Users Worklist option is enabled in K2 Workspace and the manager attempts to view a user’s worklist, no user is returned to select and the user’s worklist cannot be viewed.
Cause
The manager name which requested the Managed Users was not translated to a distinguishedName value which caused the search query to return no results.
Resolution
- Ensure you have K2 4.7 installed.
- Install the K2 4.7 February 2017 Cumulative Update.
- Get the K2 4.7 February 2017 Cumulative Update FP8 from Regional Support.
- Install the K2 4.7 February 2017 Cumulative Update FP8 to apply the fix.
