Code Fix: The Server.Async table is not cleared for activity GoTo escalations

  • 16 February 2021
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Code Fix: The Server.Async table is not cleared for activity GoTo escalations

KB001950

PRODUCT
K2 blackpearl 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When an escalation is complete on an activity, the escalation entry remains in the Server.Async table in the database.

 

 

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 May 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 May 2017 Cumulative Update FP9 from Regional Support.
  4. Install the K2 4.7 May 2017 Cumulative Update FP9 to apply the fix.

 


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