Code Fix: Delay experienced in resolving users and groups in the Identity table
KB001994
PRODUCTK2 blackpearl 4.7
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Issue Description
A timeout error occurs in the Host Server log file when the Identity Service is running a bulk operation. This causes a delay in resolving users and groups in the Identity table.
Error Message
A timeout error occurs.
Cause
The timeout error occurs due to a Command Timeout value in the Identity Service which does not allow for a large dataset to be inserted.
Resolution
- Ensure you have K2 4.7 installed.
- Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 August 2017 Cumulative Update FP1 from Regional Support.
- Install the K2 4.7 August 2017 Cumulative Update FP1 to apply the fix.
