Code Fix: Browsing roles on the K2 Management site raises 64007 error log entries
KB002010
PRODUCTK2 blackpearl 4.7
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Issue Description
An error occurs when attempting to open roles from the K2 Management site.
Error Message
The error stated "64007 Provider did not return a result for K2:SACDxxxxx on GetUser".
Cause
The K2 Management site was trying to resolve a role as a user or group.
Resolution
- Ensure you have K2 4.7 installed.
- Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 August 2017 Cumulative Update FP3 from Regional Support.
- Install the K2 4.7 August 2017 Cumulative Update FP3 to apply the fix.
