Code Fix: Destination users not receiving Task Notification e-mails when a large number of workflow instances are running

  • 16 February 2021
  • 0 replies
  • 25 views

Badge +5
 

Code Fix: Destination users not receiving Task Notification e-mails when a large number of workflow instances are running

KB002238

PRODUCT
K2 Five 5.0
K2 Five (5.0) Fix Pack 11
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When starting a large number of workflow instances, destination users occasionally do not receive their Task Notification e-mail. An error is logged in the Host Server log file stating that “The specified string is not in the form required for an e-mail address”.

Error Message

The following error message is logged in the Host Server log file:

"Error","MessageBus","61007","SendMessageException","MessageBusRuntime","61007 Permanent failure sending message New Task: System.FormatException: The specified string is not in the form required for an e-mail address.
at System.Net.Mail.MailAddressParser.ParseAddress(String data, Boolean expectMultipleAddresses, Int32& index)
at System.Net.Mail.MailAddressParser.ParseAddress(String data)
at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding)
at SourceCode.MessageBus.Imap.SmtpDestination.ToFullEmail(Dictionary`2 collection)
at SourceCode.MessageBus.Imap.SmtpDestination.Send(String title, MessageExtendedInformation extended, IEnumerable`1 attachments, MessageBodyReader[] messageBodies)
at SourceCode.MessageBus.Server.MessageBusRuntime.SourceCode.MessageBus.IMessageDestination.Send(String title, MessageExtendedInformation extended, IEnumerable`1 attachments, MessageBodyReader[] messageBodies) 

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Get the K2 Five RTM FP11 from Regional Support.
  3. Install the K2 Five RTM FP11 to apply the fix.

 


0 replies

Be the first to reply!

Reply