Code Fix: Anonymous Form Access producing an error “Cannot access SmartObject item ‘GUID’ anonymously

  • 16 February 2021
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Code Fix: Anonymous Form access from a secondary runtime site causes an error

KB002339

PRODUCT
K2 blackpearl 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

Trying to access an anonymous Form from a secondary runtime site causes an error.

Error Message

Cannot access SmartObject item ‘GUID’ anonymously

Cause

This happens when you have a secondary runtime site that exists on a separate IIS web application. When the application was set in the secondary root folder, K2 did not provide for an empty folder name (root folder) and the directory built up was //Runtime instead of just being /Runtime.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 March 2018 Cumulative Update FP6 from Regional Support.
  4. Install the K2 4.7 March 2018 Cumulative Update FP6 to apply the fix.

 


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