Code Fix: With a Non-English language applied the K2 Workflow Email event format is incorrect

  • 16 February 2021
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Code Fix: When using non-English characters in Email events or User Task notifications, the email format is incorrect

KB002488

PRODUCT
K2 Five 5.0
K2 Five (5.0) Fix Pack 27
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When configuring an Email event or User Task notification email with non-English characters, the format of the email sent is incorrect. Using SmartFields in the Email event or notification email will also display incorrectly.

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Get the K2 Five RTM FP27 from Regional Support.
  3. Install the K2 Five RTM FP27 to apply the fix.
  4. It is recommended to refresh the browser cache.

 


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