Technical Advisory Services (TAS) is the newest program in K2’s lineup of customer support options. It ensures no customer is ever left without the help they need.
Customers can purchase TAS credits for access to a K2 knowledge expert who can address specific technical questions regarding design or implementation of a K2-based solution. This allows customers to get the solution-building guidance they want without having to engage in project-based consulting services.
The TAS program is a resource to address individual questions that customers naturally have when moving between other standard support services — pre-sales, training, consulting and technical support. Its goal is to keep customers engaged with the K2 platform by removing the small obstacles that can cause delays and frustration.
Access technical support
Answers and guidance via email, telephone, Live Meeting and more.
> ACCESSIBLE — TAS provides direct access to a K2 knowledge expert, so clients can get answers fast.
> AFFORDABLE — Services are based on a credit system, allowing customers to purchase only the amount of assistance they require (up to a maximum amount).
> QUALITY — The TAS team is staffed with seasoned K2 technical consultants who have experience delivering K2-based solutions across a wide variety of scenarios and business requirements.
> CONSISTENT — Since TAS is staffed by an established team, customers can expect their questions to be answered and their overall experience to be a success.
TAS is provided remotely, by email, telephone or Live Meeting. The types of questions that can be asked of the service can cover infrastructure, design, development and implementation. TAS provides guidance and assistance through discussion, documentation and examples. TAS does not provide any specific deliverables, just dedicated guidance from a K2 expert.
TAS VS. CONSULTING SERVICES
This chart shows how TAS differs from the offerings of K2 Consulting Services or similar consulting services from an independent provider.
|TECHNICAL ADVISORY SERVICES
|Up to 16 hours per topic
||Days, weeks or months
|Remote only (email, telephone, Live Meeting, other)
||Remote, on-site or combination
|Deliverables: examples, best practices, how-to guidance
||Deliverables: defined in statement of work
|For specific, targeted technical questions
||For project-based or customer-specific requirements
WHO CAN USE TAS?
TAS is available to all K2 customers who have a current software maintenance agreement in good standing. Customers with a current maintenance agreement can purchase TAS credits and log help-request tickets. Any user with a portal account that can file a support ticket can also file a TAS help request. TAS is intended to enhance the support services available and not to be used as a stand-alone alternative.
*K2's Technical Advisory Services are only available in North America at this time.