Troubleshooting K2 Designer for Visio Integration

  • 16 February 2021
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Troubleshooting K2 Designer for Visio Integration

KB000190

PRODUCT
K2 blackpearl
TAGS
Deployment
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Introduction
The K2 Designer for Visio is a process designer built on top of Microsoft Office Visio 2007. If the K2 Designer for Visio does not appear in Visio after installing the K2 product, there are several steps to check to get the K2 Designer for Visio working properly.

 

 

Symptoms

To determine whether the K2 Designer for Visio has been installed, do the following: 
  1. Open Microsoft Office Visio 2007, and from the View menu, select Toolbars
     

     
If you do not see the K2 Designer for Visio Add-in, then check for the following situations:
 
  • Verify that the dependencies were installed before the K2 Designer for Visio was installed
  • Verify that the K2 Designer for Visio was installed correctly
  • Verify the Visio Trust Center is configured correctly
 
These checks are detailed in the next sections.

 

Things to Check

Installation Dependencies

Ensure that the following prerequisites were installed prior to attempting the K2 Designer for Visio.
K2 Designer for Visio Prerequisites
Microsoft Office Visio 2007 Standard or Professional
Primary Interop Assemblies for Office 2007 http://www.microsoft.com/downloads/details.aspx?FamilyID=59daebaa-bed4-4282-a28c-b864d8bfa513&DisplayLang=en
 
The order of installation is important, and should be performed in the following order:
  1. Microsoft Office Visio 2007
  2. Primary Interop Assemblies for Office 2007
  3. K2 Designer for Visio
 

Visio Trust Center

When the above steps do not enable the K2 Designer for Visio to appear in Microsoft Office Visio, the following steps can be done to ensure that the components are available.
 
  1. Open the Visio Trust Center (Under Tools > Trust Center)
  2. On the Add-Ins tab, next to Manage COM Add-ins, click Go
  3. When the COM Add-Ins dialog opens, make sure that the K2 Designer for Visio Add-in is checked.
     
  4. Click OK

Further Troubleshooting Steps

If the above steps do not work, ensure that the prerequisites have been installed first and then attempt the following:
  1. Uninstall the K2 Designer for Visio using the K2 Installation Manager
  2. Reinstall the K2 Designer for Visio using the K2 Installation Manager 
Note: The K2 Configuration Manager may need to be rerun once the K2 Designer for Visio has been reinstalled. Further details on uninstalling and reinstalling components can be found in the K2 blackpearl installation guide.

 

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