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Introduction

Experiencing time out problems on an ad-hoc basis when opening the Process Portal site. Multiple calls are being made to the K2 server to retrieve the same set of results.

Error Scenario Steps

Note: The steps below describe one scenario under which this error may occur. The steps below are simplified and not all the steps will be shown or described.
This issue is environment specific and occurs on an ad-hoc basis

Error Messages

The following error messages relate to this issue:
  • Time out errors

Error Resolution

This Hotfix is contained within the latest K2 blackpoint 0902 Update. Install the update package to resolve the error.

The latest K2 blackpoint 0902 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/k2blackpoint/Default.aspx