LEGACY CONTENT
This article refers to legacy products, components or features. Therefore, the content in this article is offered "as is" and will no longer be updated. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Introduction

A Database Timeout error occurs when upgrading to K2 blackpearl 0807 (4.8210.2.450) or (4.8210.3.0). This error is dependant on a combination of factors such as the Database size and certain indexes and will not necessarily be experienced on every upgrade.

Error Messages

The timeout period elapsed prior to completion of the operation or the server is not responding. Timeout expired.

Full Error Message:

'"2009-08-04 10:46:04","Error","15","15002","ERROR","SourceCode.Database.Configuration.ConfigureDBs","15002 Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.","anonymous","0.0.0.0","blackcore","2611","c956c96cb9814ffb8c3f6bee80bef4c7","" "2612","2009-08-04 10:46:04","Info","15","15001","INFO","SourceCode.Database.Configuration.ConfigureDBs","15001 K2Server database update failed"'

Error Resolution

This Hotfix is contained within the latest K2 blackpearl 0807 Update. Install the update package to resolve the error.

The latest K2 blackpearl 0807 Update is available as an independent installation package which can be found here: https://portal.k2.com/downloads/bp/default.aspx