LEGACY CONTENT
This article refers to legacy products, components or features. Therefore, the content in this article is offered "as is" and will no longer be updated. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Introduction

The K2 Web Part loads as a part of a SharePoint page, however if the web part encounters an error the SharePoint page is unable to load until such time as the K2 web part has completed loading or returns with an error.

 

Error Scenario

Note: The circumstances described in this article are one scenario under which this issue may, or is known to occur. The description is intended to be specific to the scenario described and does not take into account all possible scenarios or circumstances.

A K2 web part is integrated as part of a SharePoint page. When the page loads, the web part's loading requirements may take priority over other resources for example the SharePoint page that hosts the web part. This results in the SharePoint page not being able to load, or render visibly for the user until such time as the web part loads or returns an error.

Environmental Considerations

The K2 web part relies on a number of environmental criteria to be able to load, for example 1) access 2) authentication via a user manager 3) database access all these recources may be affected by network usage, service polling, database access and so on which contributes to the web part not being able to load and potentially throwing an error.

Error Resolution

This Hotfix is contained within the latest K2 blackpearl 0807 Update. Install the update package to resolve the error.

The latest K2 blackpearl 0807 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/bp/default.aspx