LEGACY CONTENT
This article refers to legacy products, components or features. Therefore, the content in this article is offered "as is" and will no longer be updated. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Introduction

When the destination user redirects a worklist item to another user, duplicate notification emails will be sent to the original destination user and to the user to whom the worklist item was redirected.

Error Scenario

Note: The circumstances described in this article represent one scenario under which this issue may, or is known to occur. The description is intended to be specific to the scenario described and does not take into account all possible scenarios or circumstances.
  1. Create a process with a Client Event, and enable the Notification checkbox
  2. Deploy the process
  3. Start an instance of the process
  4. Redirect the worklist item to another user
  5. Duplicate notification emails will be received by the user(s) to which the worklist item was redirected

Error Message

No specific error message is displayed, however duplicate notification emails are sent when the worklist item is redirected.

Error Resolution

This Hotfix is contained within the latest K2 blackpoint 0902 Update. Install the update package to resolve the error.

The latest K2 blackpoint 0902 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/k2blackpoint/Default.aspx