LEGACY CONTENT
This article refers to legacy products, components or features. Therefore, the content in this article is offered "as is" and will no longer be updated. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Introduction

When attempting to open the worklist in K2 Workspace an error occurs stating "Authentication with Server Failed". The error did not occur if the K2 Server was run in console mode or if the K2 blackpoint service was stopped, then run in console mode after which the service was restarted. This error was specific to the K2 blackpoint environment with the K2 server installed on a Windows 2008 R2 server.

Error Scenario

Note: The circumstances described in this article are one scenario under which this issue may, or is known to occur. The description is intended to be specific to the scenario described and does not take into account all possible scenarios or circumstances.
  1. Install K2 blackpoint with the K2 Server on a Windows 2008 R2 server
  2. Create and deploy a K2 process containing a Client Event
  3. Start a few instances of the process
  4. Open K2 Workspace
  5. The error “Authentication with Server Failed" displays.

Error Message

Error Resolution

This Hotfix is contained within the latest K2 blackpoint 0902 Update. Install the update package to resolve the error.

The latest K2 blackpoint 0902 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/k2blackpoint/Default.aspx