LEGACY CONTENT
This article refers to legacy products, components or features. Therefore, the content in this article is offered "as is" and will no longer be updated. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Introduction

When a user tries to open the Workflow Task page from their worklist in SharePoint it takes approximately 10-15 seconds to load the page before it finally redirects the user to the actual task page. Once the user tries to action the task it takes a further 10 seconds to perform the request. Similar poor performance is experienced in the K2 Process Portal. This slow performance has an impact on worklists with a high volume of items.  

Error Scenario

Note: The circumstances described in this article are one scenario under which this issue may, or is known to occur. The description is intended to be specific to the scenario described and does not take into account all possible scenarios or circumstances.
  1. Create a simple K2 SharePoint workflow process.
  2. Create an activity with a SharePoint Client Event.
  3. Deploy the process.
  4. Ensure that there is a load on the system in terms of the number of tasks in a worklist.
  5. Action the user’s worklist item in SharePoint.
  6. Note the time it takes to open the worklist item and the time it takes to action the worklist item.

Error Message

No error message is displayed.

Error Resolution

This Hotfix is contained within the latest K2 blackpoint 0902 Update. Install the update package to resolve the error.

The latest K2 blackpoint 0902 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/k2blackpoint/Default.aspx