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K2 Process Portal experienced poor load times where the user would have to wait for an extended period of time for the portal to become available for use.

Error Scenario

Note: The circumstances described in this article are one scenario under which this issue may, or is known to occur. The description is intended to be specific to the scenario described and does not take into account all possible scenarios or circumstances.

When loading the K2 Process Portal, the user is known to have to wait for an extended period of time before the portal becomes available. Performance enhancements have been introduced to improve the overall performance and response time of the portal page.

Error Messages

No consistent error message, but an ASP.NET error has been known to occur.

Error Resolution

This Hotfix is contained within the latest K2 blackpoint 0902 Update. Install the update package to resolve the error.

The latest K2 blackpoint 0902 Update is available as an independent installation package which can be found here: http://portal.k2.com/downloads/k2blackpoint/Default.aspx