K2 SmartActions, which utilizes e-mail as a means of notifying the end user of a worklist item may encounter a performance limitation owing to the number of e-mails that the Microsoft Exchange server will permit the K2 Server to send per minute. This limitation may not be encountered as much under previous circumstances as not all process instances would have relied on e-mail. The differentiator for K2 SmartActions is that e-mail is one of the primary means of user notification with the potential for multiple e-mails being sent per process instance per default activity.

The information contained within the KnowledgeBase article will assist a System Administrator to reconfigure the Microsoft Exchange server to permit a higher volume of e-mail messaging to be permitted by the K2 Server Service Account.

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