Hotfix: CRM GetList method only returns five thousand entities
KB001824
PRODUCTK2 blackpearl
K2 smartforms
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue Description
When executing a CRM GetList method that has more than five thousand entities, only the first five thousand entities are returned.
Cause
A limitation of five thousand entities was set on CRM methods.
Repro Steps
- Create a SmartObject from the CRM Service Objects which contains more than five thousand entities.
- Execute the SmartObject GetList method.
- Only the first five thousand entities are returned.
Resolution
- Ensure you have K2 4.7 installed.
- Install the K2 4.7 February 2017 Cumulative Update.
- Get the K2 4.7 February 2017 Cumulative Update FP2 from Regional Support.
- Install the K2 4.7 February 2017 Cumulative Update FP2 to apply the fix.
