Session Cannot be Renewed due to Pop-up Blocker
KB001882
PRODUCTK2 smartforms 4.7
BASED ONK2 smartforms 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
If you leave a SmartForm browser session unattended and try to access it again, you may receive the following error: Connection to the Web Service failed, the Web Service is unreachable.
This is due to the browser blocking the renew pop-up dialog.
Resolution
Click on the pop-up dialog window, select the Always allow pop-ups.... option and then sign in again.
