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Session Cannot be Renewed due to Pop-up Blocker

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Issue

If you leave a SmartForm browser session unattended and try to access it again, you may receive the following error: Connection to the Web Service failed, the Web Service is unreachable.

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This is due to the browser blocking the renew pop-up dialog.

Resolution

Click on the pop-up dialog window, select the Always allow pop-ups.... option and then sign in again.

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