< class="prominent-subhead ">

Code Fix: Refreshing a User in K2 using a different case results in a duplicate entry being added to the database

~~repeating-content.html~~
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue Description

When a user accesses K2 their user details are added to the database. Expiring the user and accessing K2 with the same user but using a different case value causes a duplicate entry in the database.

Cause

The Contains check on the Destination Queue collection was case sensitive and added an existing FQN with a different casing to the collection.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 May 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 May 2017 Cumulative Update FP2 from Regional Support.
  4. Install the K2 4.7 May 2017 Cumulative Update FP2 to apply the fix.