Issue Description

When an escalation is complete on an activity, the escalation entry remains in the Server.Async table in the database.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 May 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 May 2017 Cumulative Update FP9 from Regional Support.
  4. Install the K2 4.7 May 2017 Cumulative Update FP9 to apply the fix.