Issue Description

When using the “To SharePoint Claims User” inline function in a workflow on a SharePoint 2013 in 2010 mode site, the process goes into an error state at runtime.

Error Message

The error message states:Server was unable to process

"Server was unable to process request. ---> Failed to Log Error".

Cause

Non- SharePoint security labels caused SharePoint to throw an exception.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP1 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP1 to apply the fix.