Code Fix: The “To SharePoint Claims User” inline function causes workflows to go into an error state

LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue Description

When using the “To SharePoint Claims User” inline function in a workflow on a SharePoint 2013 in 2010 mode site, the process goes into an error state at runtime.

Error Message

The error message states:Server was unable to process

"Server was unable to process request. ---> Failed to Log Error".

Cause

Non- SharePoint security labels caused SharePoint to throw an exception.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP1 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP1 to apply the fix.