Issue Description

After importing SmartObjects using the K2 for SharePoint 2010 SmartObject Management feature, attempting to export SmartObjects again results in an error when the configuration page loads.

Error Message

The error message states "Skip Navigation Links.System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.LoadXml(String xml) at SourceCode.SharePoint.SmartObjects.Sync.ServiceInstances.ServiceInstancesFromXML(XmlDocument svcinstancesdoc) at SourceCode.SharePoint.SmartObjects.Sync.ServiceInstances.GetServiceInstances(Guid svctypeguid) at SourceCode.SharePoint.SmartObjects.Sync.ServiceInstances.GetSharepointServiceInstanceMappingReturnString(MappingInfo mapinfo, Server target) at SourceCode.SharePoint.ApplicationPages.ExportSmartObjectConfigurationPage.Page_Load(Object sender, EventArgs e) "

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP4 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP4 to apply the fix.