< class="prominent-subhead ">

Code Fix: After importing SmartObjects using K2 for SharePoint 2010 an error occurs when exporting SmartObjects

This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue Description

After importing SmartObjects using the K2 for SharePoint 2010 SmartObject Management feature, attempting to export SmartObjects again results in an error when the configuration page loads.

Error Message

The error message states "Skip Navigation Links.System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.LoadXml(String xml) at SourceCode.SharePoint.SmartObjects.Sync.ServiceInstances.ServiceInstancesFromXML(XmlDocument svcinstancesdoc) at SourceCode.SharePoint.SmartObjects.Sync.ServiceInstances.GetServiceInstances(Guid svctypeguid) at SourceCode.SharePoint.SmartObjects.Sync.ServiceInstances.GetSharepointServiceInstanceMappingReturnString(MappingInfo mapinfo, Server target) at SourceCode.SharePoint.ApplicationPages.ExportSmartObjectConfigurationPage.Page_Load(Object sender, EventArgs e) "


  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP4 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP4 to apply the fix.