Issue Description

When refreshing users in the Licenses node in K2 Management site, multiple errors are incorrectly logged in the HostServer.log file.

Error Message

The error message states: "440898","2017-09-04 03:43:37","Error","IdentityService","64007","IdentityServiceError","IdentityService.ProviderCacheIdentity:RoleProvider.GetUser","64007 Provider did not return a result for K2:XXX\K2 Web Service on GetUser","anonymous","0.0.0.0","dlx:C:\Program Files (x86)\K2 blackpearl\Host Server\Bin","440898","b0a544d99edd4215bef503a0b3f8265f",""

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP6 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP6 to apply the fix.
  5. Clear the browser cache.