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Code Fix: An error occurs when executing the Create method of a CRM SmartObject to create a new CRM Task

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Issue Description

When attempting to create a new CRM Task via the CRM SmartObject and assigning a CRM team as the owner of the task, an error occurs when executing the Create method.

Error Message

The error states: “systemuser with ID={GUID} does not exist”.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 November 2017 Cumulative Update FP2 from Regional Support.
  4. Install the K2 4.7 November 2017 Cumulative Update FP2 to apply the fix.