Issue Description

When using the Exchange Metadata SmartObject an error occurs. This only occurs in certain NLB configured environments.

Error Message

The error message states: “Could not connect to Exchange using Autodiscover”.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 November 2017 Cumulative Update FP3 from Regional Support.
  4. Install the K2 4.7 November 2017 Cumulative Update FP3 to apply the fix.