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Code Fix: SQL deadlock errors occur in the K2 Host Server logs when Client events have many AD users

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Issue Description

When a large number of process instances are running where the workflow contains Client Events with high volumes of Active Directory users, SQL deadlock errors are noticed in the K2 Host Server logs.

Error Message

SQL deadlock errors will be visible in the K2 Host Server logs.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 November 2017 Cumulative Update FP5 from Regional Support.
  4. Install the K2 4.7 November 2017 Cumulative Update FP5 to apply the fix.