Issue Description

When the ‘System’ user is resolved in the K2 database errors are logged in the K2 Host Server and ADUM logs.

Error Message

The following errors are logged in the K2 Hoster Server and ADUM logs:

  • 64007 Provider did not return a result for [label]:[domain]\System on GetUser
  • 64007 Provider did not return a result for [label]:[domain]\System on GetGroup

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 November 2017 Cumulative Update FP5 from Regional Support.
  4. Install the K2 4.7 November 2017 Cumulative Update FP5 to apply the fix.