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Code Fix: The K2 Service takes a long time to stop or start

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Issue Description

In a K2 environment with many licensed users, when the K2 Service is stopped or started it takes a few minutes to complete the change.

Cause

Legacy issue, the K2 Server loaded the registered licensed users into memory but did not use the data as Licensing is now handled by the K2 Host Server

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 March 2018 Cumulative Update FP4 from Regional Support.
  4. Install the K2 4.7 March 2018 Cumulative Update FP4 to apply the fix.