Code Fix: Unallocated Worklist items present an error

  • 16 February 2021
  • 0 replies
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Code Fix: Unallocated Worklist items present an error

KB002359

PRODUCT
K2 Five 5.0
K2 Five (5.0) Fix Pack 21
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When you have multiple Worklist items and you open and release one or more at the same time an error is presented for all unallocated Worklist items.

Error Message

The following error occurs: “26031 All Worklist items {SerialNumber} Allocated for {K2:DOMAINusername} at {IPAddress}”

Cause

Opening and releasing happens in quick succession which results in the instance count going out of sync.

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Get the K2 Five RTM FP21 from Regional Support.
  3. Install the K2 Five RTM FP21 to apply the fix.
  4. It is recommended to refresh the browser cache.

 


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