Issue Description

When you use K2 Package and Deployment to deploy a workflow with an email event that contains HTML formatting copied from a Microsoft Office product, and then edit that email event, the HTML formatting is lost.

Cause

Invalid XML characters.

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Get the K2 Five RTM FP23 from Regional Support.
  3. Close off K2 Package and Deployment.
  4. Install the K2 Five RTM FP23 to apply the fix.
  5. It is recommended to refresh the browser cache.

Consideration

You must re-deploy the workflow on the source environment and then re-package the solution to deploy on the target environment to fix the formatting issue.