When you use K2 Package and Deployment to deploy a workflow with an email event that contains HTML formatting copied from a Microsoft Office product, and then edit that email event, the HTML formatting is lost.
Invalid XML characters.
- Ensure you have K2 (5.1) installed.
- Get the K2 Five (5.1) FP1 from Regional Support.
- Install the K2 Five (5.1) FP1 to apply the fix.
It is recommended to refresh the browser cache.