Code Fix: The K2 Workflow email event format is returned incorrectly when copied from Microsoft Office products

  • 16 February 2021
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Code Fix: The K2 Workflow email event format is returned incorrectly when copied from Microsoft Office products

KB002412

PRODUCT
K2 Five 5.1
K2 Five (5.1) Fix Pack 1

 

Issue Description

When you use K2 Package and Deployment to deploy a workflow with an email event that contains HTML formatting copied from a Microsoft Office product, and then edit that email event, the HTML formatting is lost.

Cause

Invalid XML characters.

Resolution

  1. Ensure you have K2 (5.1) installed.
  2. Get the K2 Five (5.1) FP1 from Regional Support.
  3. Install the K2 Five (5.1) FP1 to apply the fix.
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