A change in behavior for rendering customized HTML in the body of an email occurred after installing one of the following Fix Packs:
When you customized an email body in K2 using the HTML editor, at runtime the HTML formatted correctly. For example, see below:
Fig 1. HTML editor before applying the Fix Packs
Fig 2. Email body at runtime before applying the Fix Packs
After applying one of the above-mentioned Fix Packs and redeploying workflows, at runtime the email’s HTML formatting was lost and HTML tags were displayed instead, as shown below:
Fig 3. Email body at runtime after applying the Fix Packs
Prior to the mentioned Fix Packs there was a known bug that allowed certain HTML elements to render in email. After installing the Fix Packs, and upgrading or redeploying your workflow, HTML code in the email body displayed flattened and encoded text values used in the email body no longer decoded correctly at runtime.