Code Fix: When redirecting a worklist item, Viewflow still displays the original destination user
KB002538
PRODUCT
Issue Description
Issue 1
When you use the SmartForms Worklist control or K2 API to redirect a worklist item, the original destination user is displayed in Viewflow > Activity > Participants, instead of the new redirected destination user.
Issue 2
When configuring the task with an escalation email and you redirect the worklist item, the new redirected user does not receive the escalation email.
Resolution
- Ensure you have K2 Five RTM installed.
- Get the K2 Five RTM FP30 from Regional Support.
- Install the K2 Five RTM FP30 to apply the fix.
- It is recommended to refresh the browser cache.
- Start a new instance of the Workflow.
Considerations
The fix will only be applied to new workflow instances.