Code Fix: When redirecting a worklist item, Viewflow still displays the original destination user

  • 16 February 2021
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Code Fix: When redirecting a worklist item, Viewflow still displays the original destination user

KB002538

PRODUCT
K2 Five 5.0
K2 Five (5.0) Fix Pack 30
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

Issue 1

When you use the SmartForms Worklist control or K2 API to redirect a worklist item, the original destination user is displayed in Viewflow > Activity > Participants, instead of the new redirected destination user.

 

Issue 2

When configuring the task with an escalation email and you redirect the worklist item, the new redirected user does not receive the escalation email.

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Get the K2 Five RTM FP30 from Regional Support.
  3. Install the K2 Five RTM FP30 to apply the fix.
  4. It is recommended to refresh the browser cache.
  5. Start a new instance of the Workflow.

Considerations

The fix will only be applied to new workflow instances.

 


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