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Code Fix: Destination users are not receiving task notification emails when many workflow instances are running

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Issue Description

When running many workflow instances simultaneously, the destination users for tasks are not receiving their task notification emails.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 4.7 March 2018 Cumulative Update FP21 from K2 Partner and Customer Portal.
  4. Install the K2 4.7 March 2018 Cumulative Update FP21 to apply the fix.

Considerations

Only new emails ready to be sent when it gets to the user task step, will be sent.