HomeKB Code Fix Code Fix: Destination users are not receiving task notification emails when many workflow instances are running

Code Fix: Destination users are not receiving task notification emails when many workflow instances are running

Issue Description

When running many workflow instances simultaneously, the destination users for tasks are not receiving their task notification emails.

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Download the K2 Five FP36 from K2 Partner and Customer Portal.
  3. Install the K2 Five RTM FP36 to apply the fix.
  4. It is recommended to refresh the browser cache.

Considerations

Only new emails ready to be sent when it gets to the user task step, will be sent.