Issue Description

When you execute a K2 connect SmartObject after changing your single sign on credentials, you are not prompted to update your stored single sign on credentials.

Error Message

The following error occurs: “An Error occurred during the SmartObject execution”

Resolution

  1. Ensure you have K2 Five (5.0) installed.
  2. Download and Install the K2 Five (5.0) September 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download K2 Five (5.0) September 2018 Cumulative Update FP02 from K2 Partner and Customer Portal.
  4. Install K2 Five (5.0) September 2018 Cumulative Update FP02 to apply the fix.

Considerations

The fix will only be applied if you have K2 connect 5.1 installed.