Issue Description

When you execute a K2 connect SmartObject after changing your single sign on credentials, you are not prompted to update your stored single sign on credentials.

Error Message

The following error message occurs: “An Error occurred during the SmartObject execution.”

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 4.7 March 2018 Cumulative Update FP24 from K2 Partner and Customer Portal.
  4. Install the K2 4.7 March 2018 Cumulative Update FP24 to apply the fix.

Considerations

The fix will only be applied if you have K2 connect 4.7.3 installed.